Customer Testimonials
People at the dealership were very helpful and professional.Day helped me to get the car I wanted on time
Matt Forutan was great and lined up a superb deal. He was super pleasant, and not pushy as my experience with auto salespeople has been almost across the board previously. Vivian in Finance was a breath of fresh air also - top marks to this team.
so not only did these people sell me a car that the air conditioning did not work, now that I am attempting to sell I come to find out the vehicle had an accident that the carfax report they provided did not disclose. These guys are scum bags
Be very careful when returning a lease here. I strongly recommend taking a full walk-around video and plenty of clear pictures of the vehicle before handing over the keys. In my experience, I was told there was a "cracked bumper" after the vehicle was returned. Thankfully, I had taken a video beforehand and was able to show that what they were calling a cracked bumper was actually just a tiny scratch. If I hadn't documented the condition of the car myself, I would have had a much harder time disputing it. Protect yourself and document everything before ... Read More Yelp - Oct 7, 2026
They charge 360$ just to hook up a obd2 to your car and every issue you tell them to check is 360$ extra! Even when you own a obd2 scanner and tell them the codes they don't care! they try every possible way to charge you! We got a loaner and when we returned it even though we don't smoke they said it smells like smoke! I would not recommend this place unless you have f-u money to throw away! to change a spark plug and change oil they quoted us 3700$! stay as far away as possible! Even passing by ... Read More Yelp - Oct 2, 2026
Found just the vehicle I wanted there and Mathew did an excellent job helping me. The General Sales Manager was also very nice and friendly
I worked with Stephen who was very responsive in his communication, and transparent in our emails and when we met in person to complete the purchase. Overall a very smooth transaction and I'd recommend reaching out to Stephen if you're interested in a vehicle at Rusnak Porsche.
Absolutely amazing service, very professional and easy transaction, no pressure, easy and timely communication. Highly recommended
Dealership is conveniently located near old town Pasadena. The people are easy to work with and professional.
An Outstanding Experience at Rusnak Pasadena I would like to take a moment to give an extraordinary review to Rusnak Pasadena, and especially to Steve Sullivan, my service coordinator. I have been working with Steve for the past five years, and throughout that time, he has consistently gone above and beyond for me as a customer. Steve is extremely helpful, accommodating, knowledgeable, and always willing to go the extra mile. His recommendations and expertise have always been invaluable, and whenever I need assistance, he is just a phone call away. I know I can always count on him. My hats ... Read More Yelp - Aug 28, 2026
Crooks. Sold me a car that was defective the air conditioner blow hot air they originally acknowledged and in the end refused to repair. I have never been screwed like this
Matt Forutan is Amazing! Knowledgeable, super attentive, and responsive. He helped us select the car we (really) wanted, even though it would be a build from scratch and take almost 3 months. He kept us informed of the status and helped select the best term for our needs. Will be sending many friends and colleagues your way. Thank you!
The sold me a defective used car , acknowledged and offered payment to repair than would not pay and now ignore my calls. These people are crooks
This is my first Porshe. When I came to the dealer, I was just checking if this is the car I wanted. Sales reputation Jason Ka took his time and explained everything. He wasn’t pushy sales person. He followed up if I had any questions. I end up buying Porshe cayenne.
David and Alex were amazing to work with! We are returning customers and can’t wait to go back!
I've been buying cars from Match for many years and asked him for advice on every vehicle I purchase, he is the best and very honest and straight forward, highly recommend his service and knowledge!
Bought a used Range Rover SVR that was traded in. Had been looking for the right one for a while and found it there. Lidiya was fantastic and we made a good price and did I did the purchase. One thing needed fixing and it was promptly addressed. Constant and the right amount of communication before, during and after the sale. Been a few weeks, and all is well. Thank You for working with me as a customer.
Outstanding service!!
Text returned immediately….. and a transaction began. When I arrived the entire deal process was completed in minutes. A very fair deal. Straight forward open and honest. A class act. Simon our sales person and Joanna the AGM were outstanding. I honestly couldn’t ask for a better experience. I was in town from out of state visiting family and they handled this last minute purchase and everything was done in time for my flight. Alice the Finance Mgr handled the out of state paperwork and registration and even had a notary. She was fantastic too. If im ... Read More DealerRater - Jul 22, 2026
It was a very easy process getting the car — and a friendly staff. Much appreciated!
Great service. Simon was great and professional. We didn’t deal with the back and forth with the manager. It was fast and easy. They even gave me a mug and a hat! 10/10
This is my 3rd car purchased with them. Very easy to work with. Process goes fast, helpful with trade in, good inventory.
My Experience at Rusnak Pasadena As a repeat customer of Rusnak Porsche, I have always been highly impressed by their service department, which is why my recent experience with the pre-owned sales department was so disappointing. I went in to get an estimate to sell my car and met with Allen, the Pre-Owned Car Manager. From the very start, his demeanor was entirely unwelcoming. When I introduced myself and stated why I was there, he asked where the vehicle was located. After I pointed it out, he simply turned around and walked away without a word, leaving me to assume ... Read More Yelp - Jul 8, 2026
It was a great buying experience at Rusnak/Pasadena Porsche. The sales consultant, Hendrik, helped me get the right car, Macan, for the good price. The transaction went very smoothly from start to finish. I’m very pleased and highly recommend Rusnak and its sales team.
Everyone, especially Matt Foratun was extremely helpful. They made the experience of leasing my car enjoyable. Matt went out of his way to find. the car I wanted and spent as much time as I needed going through how the car works.
Amazing experience with everyone at Rusnak, especially Lydia. Super efficient and informative. We purchased our first Porsche and our first luxury car. We are now Porsche people!
I had a great experience purchasing a car for my daughter from this dealership. The vehicle was in perfect condition, exactly as described, and the team went above and beyond by decorating it with a ribbon to surprise her, which made the experience extra special. Salman was professional, knowledgeable, and extremely helpful throughout the entire process. He made everything smooth and stress-free. Highly recommend this dealership and especially Salman for anyone looking for a great car-buying experience!
Terrible salesperson and worse person. Very rude and self centered. Provided zero service. We ended up buying a 911 elsewhere. Stay sway
Great exercise and wonderful and friendly team members. They made the process very easy. Thank you
I'm the original owner of a 1978 911 SC, 140,000 miles . . . transmission wasn't sounding like I thought it should, worried the time had come for major work . . . took it in to Victor and Nick . . . Nick diagnosed the issue and corrected the problems magnificently! It's hard to believe the "new" transmission I have, without anything major. They know that I know virtually nothing about engines, and anyone unscrupulous could easily taken advantage of that for MAJOR $$$$. I have documented everything ever done to this car for almost 50 years now, and totally restored it. It's great to be able ... Read More DealerRater - Jun 11, 2026
I recently took my Audi Q4 e‑tron in for the 20,000‑mile service. When I dropped off the car, the service adviser, Henry Perez, told me the maintenance would cost $776.10. I was shocked -- it's an EV, and he explained the high cost by saying they "had to replace the cabin." I didn't argue at the moment. But when I reviewed the invoice, I saw they only replaced the cabin filter, which costs about $50. Nothing else. No major service, no EV‑specific maintenance -- just a filter. I filed a complaint with the Bureau of Automotive ... Read More Yelp - Jun 5, 2026
Hendrik is a fantastic person to work with he makes buying a car a lot of fun and knows his product extremely well!!
Great Service, knowledge, friendly & courtesy Salespeople. Large inventory to choose from so we were able to get the car we wanted without having to order the car we wanted
I had an excellent experience working with Matthew at Porsche Rusnak Pasadena. From start to finish, he was incredibly patient, helpful, professional & attentive. He took the time to answer all of my questions, never made me feel pressured, and truly made the process easy & enjoyable. As a woman walking into a car dealership, it can sometimes feel a little intimidating, but I never felt that way with Matthew. I felt respected, comfortable & like he genuinely had my best interest in mind. He truly went above & beyond, and I would highly recommend Matthew & Porsche Rusnak Pasadena.
This review is for the service department only. I brought in my brand new 2025 911 for two minor issues related to the comfort exit function and the CarPlay connection. The car stayed in the shop for two days without any communication from the service advisor. On the third day, I was told that this was simply "how Porsche is" and that there was no solution for either problem. I then took the car to Porsche Downtown LA, where they quickly reprogrammed and recalibrated the system. Both issues were fixed within 24 hours. I'm very disappointed with the attitude and ... Read More Yelp - May 18, 2026
They made the buying process very efficient and quick, which I greatly appreciated because my time is limited
Let me tell you what it's like driving a Porsche, you'll see every roadblock, tree, parked car, cliff, and just think how great it would be to ram your car into it and destroy it. Who should drive a Porsche or even consider this dealership? Someone who has the tiniest weiner and is on their last attempt to fulfill a void in their life as a final and desperate cry for attention. These cars have the technology and quality of a 2004 Kia. Absolutely everything in their vehicles was designed by an engineer who was missing several chromosomes, and ... Read More Yelp - May 13, 2026
In May 2024 I purchased my 3 Porshe, turning my totaled Macan S into A 2021 cayenne hybrid! Car had 32k miles on it and as I travel the world much I put low miles on it. The contract office talked me into purchasing the $4k big 40,000 & smaller 50,000 mile service. Fine. I got talked into it. I paid 8.25% interest over the 2 year loan as well. Forward less then 2 years forward, a few recalls on the vehicle had to be fixed and with 39,820 mls I made an appointment for the service. It took about a month to get an appointment. When I dropped ... Read More Yelp - May 13, 2026
I bought a 2024 Cayenne Coupe at this dealer. Multiple warning lights (Auto Start Stop Failure, Engine Light, Engine Control Error, Adaptive Cruise Control) appeared like Christmas tree. I brought it back to dealership for repair and problem persisted. Within a 2 months period, I was back at the dealership 5 five times and the car stayed at the dealership for more than 30 days. Each time, different fault code and problems were discovered. The dealership changed battery, sparkplugs and I was asked to pay over $1700 for those repairs. Even after replacing those parts, the problems still came back. It seems the service department ... Read More Yelp - May 13, 2026
Very easy transaction, professional and knowledgeable stuff. Good timely communication. Helpful advice on options and overall pleasant experience.
Purchased my Porsche from Rusnak and the experience was exactly what you expect at this level—professional, efficient, and genuinely customer-focused.
From the start, the team was responsive and transparent. No games, no pressure—just clear communication around pricing, timing, and options. The process was smooth and respectful of my time, which I really appreciated.
What truly sets this dealership apart is the service department. They are outstanding and create a level of care that feels personal—you’re treated like family, not just another customer. Jason Y, Steven S, and Greg are exceptional and consistently go above and beyond.
... Read More DealerRater - May 1, 2026
Everyone at this dealership was extremely kind and helpful. Especially Salmaan, Jason, and Vivian. Salmaan helped me get my first ever Porsche and I really appreciate all of his help!
Excellent attention, service and guidance through the entire process of ordering a new Porsche and in attending to the details upon delivery
Very professional, honest & respectful people. I would highly recommend to my friends. Will always come to you first to buy a car.
Had a great experience working with Simon on my recent Porsche purchase. He was knowledgeable, straightforward, and made the whole process smooth from start to finish. No pressure, just clear communication and helpful guidance throughout. Really appreciated how easy he made everything would definitely recommend working with him.
Matt was the perfect professional salesperson. He listened to what we wanted in a car and didn’t try to push us towards something we didn’t want.
I had a very disappointing experience at Rusnak Porsche Pasadena and would not recommend this dealership. My mother and I were there from about 1 PM to 5 PM, and from the beginning, we were very clear about what we wanted: a 2022 Porsche Macan with a white exterior and red interior. Instead of listening to our request, the sales consultant, Freddrick Baker, kept trying to upsell us into something else entirely. Things got even worse when they ran my credit multiple times without clear communication--resulting in three separate inquiries. Then the pre-owned manager, Allen Khatchick, came out and suddenly tried to bring ... Read More Yelp - Apr 17, 2026
Attentive, patient and friendly environment. Very knowledgeable about the product and how it fits the requirements of the customer
It was an outstanding experience. David, our Porsche salesman is an outstanding gentleman to work with. Extremely knowledgeable, very experienced, and a genuine, kind, man. I have driven Porsche cars my entire life, including Porsche European Delivery, and this experience with Rusnak was simply outstanding. I would highly recommend Rusnak without hesitation - Mr Rusnak has built an exceptional Porsche team working together.
My second Porsche Macan S... great salesman (Ian J.) I cannot stand buying anything, let alone a car, he made the experience so easy and quick. Bryan in Finance was also great, its always not fun going thru the finance part but he made it so easy and painless. No pressure at all. I cant say enough about Rusnak Pasadena Porsche!
Audi is a trah car brand. My Audi Q5 has been in service 3 months total in three years that I owned it. The last repair didn't even started because they were waiting for the battery for 2+ month. I opened a buyback request within them. This is not serious car maker, it's just a scam company.
Exceed expectations customer service and support. Very professional advisor, truly helpful and recommend this nice place.
Low pressure, knowledgable support from a professional staff made for an enjoyable car purchase experience.
Wonderful service. Good communication and feedback! Matthew was A pleasure to work with and answered all our questions. We are very happy with the car as well!
Effortless car purchase with sales people who treat you like a human. Very happy with Rusnak
Matthew Avanesian is exceptional person. Our buying experience is hassle-free and very smooth. No stress experience.
Very friendly and efficient. Negotiated a deal via text, paperwork was ready by the time I arrived. Focused on my needs. Kudos to Christian and Alice. Love my car!
I have been passing by this dealership many times and I told myself that I might be getting something from them and therefore my wishes came true, I got my Porsche Cayenne..
Very easy and capable staff . Did most of the work over the phone Nd just came indoor signing and left . Thanx again rusnak
Friendly and good experience without any sales pressure. We were welcomed back anytime with any questions or concerns regarding the product.
Amazing team. Alen was very helpful and professional. They care about their customers. Would recommend to everyone.
Excellent customer service. Honest people. Smooth transaction. Very good value. Overall very satisfied. Will definitely do business with this dealership in the future 🙏
Matthew was a delight to work with. We negotiated price quickly and he helped me wrap up the deal fast once we agreed on a price. He also was extremely responsive from start to finish (and even after).
The loyalty to its customers is horrific. I would never go back there. The Sales Manager, Fred, was rude which was sad. I had purchased a new car there before.
Great service and very attentive to my needs. Simon Tran especially was very thoughtful and followed up with everything I needed.
Ian was very helpful in walking me through the ordering process for my 2026 Carrera S.
Tom is very personable, responsive, helpful and informative. When I first came there he took the time to go over all the features on my vehicle and even helped me to customize them for my needs! He is definitely an asset to Rusnaks service team.
To make a long story short, from my very first call with David through the entire process with Matthew and the finance department, everything went smoothly. Matthew went above and beyond in completing the job and even delivering the car to my home.
David , Allen & Sarsi was great in processing my paperwork . I was a good deal & I get a free detailing of my Macan s... thank you team.
The experience from buying my car, having a valet explain the complicated use to just having to take it in to seevice for a recall has been exemplary! Steve is so kind and very professional seeing to my complete satisfaction. The service was shorter than expected and my car was washed and spotless when I picked it up. I couldn’t have been better taken care of! Outstanding dealership and staff!!
Alex Manzari was knowledgeable and patient, as he guided us through the purchase of a vehicle. He made the experience as enjoyable as possible.
Rusnak Pasadena Porsche was fantastic to work with. Sometimes working with dealers can sometimes feel like a never ending back and forth battle, but Christian was the exact opposite. He was straightforward, highly responsive, and happy to work with me. I would absolutely work with this team again!
Outstanding team at Rusnak Porsche in Pasadena. Ask for Allen Khatchik - none better!! Excellent leadership at the top!!
Thank you Alex Manzari and Byran for taking care of me during this process! It was a pleasure to do business with Rusnak like always. You made it easy and fun to buy a car. There was no haggle, it was right to the point. I will enjoy this ride and will see you with another buy.
Alex was my person that I met when I came into the showroom and he was there helping me all the way. He explained to me the car and made it happen quickly.
For the manager Bryan, he was so nice and a ... Read More DealerRater - Jul 28, 2025
Overall Great experience. I purchased a Porsche Macan GTI and it was quick and smooth. I would recommend Rusnak Pasadena to family and friends anytime they want a Porsche.
This is my 8th Porsche with Rusnak, 5th or 7th with David Illya. It’s always been a professional and successful negotiation.
**** Downtown LA Porsche has fixed my car including the additional damage Rusnak did to the inside of my brand new car (my back seats) when they "fixed" it. The dealership never called me when the advisor said they would to explain how they caused further damage. It's worth noting their own employees told me they have caused damage like mine to other cars. When I mentioned the kind of damage the employee said "oh do you have the GT3?" To which I said no and asked how often it happens ... they said "often". ... Read More Yelp - Jul 25, 2025
Alex is fantastic to work with! Very knowledgeable and thorough, and took good care of me in the process of leasing my Macan.
David Illya was phenomenal in helping me get my Porsche. It was quick and he worked really hard to have a deal that worked for us. I highly recommend David at Rusnak Porsche Pasadena. Work with him and you’ll get excellent service. Thank you!
Alex, Alan and Sensi were terrific to work with. I appreciate their honesty in sharing with me the value of the car
Alex was great! Easiest shopping experience. In and out in less than two hours. Super efficient.
We love Alex the best! He is very professional and friendly. Alex provided amazing customer service! He was incredibly helpful, patient, and took the time to understand exactly what we were looking for. He found us the perfect car and made the entire process smooth and enjoyable. Highly recommend working with him as well as Alice the best finance lady. Best team in town, highly recommend Rusnak and will definitely referred more friends to Alex.
Easy to work with. Brian and Alex were fantastic and made it easy for me to pick up the car within an hour.
Steve, our dealer was outstanding and responsive. He explained everything about the car and made me feel special.
Very professional and knowledgeable . He is very thoughtful and very helpful in every ways . I would go back to him and refer all my friends
Alex is the best…. He provided from beginning to the end all the questions we had for him . Thank you Alex and helping me getting this awesome Taycan 4s .
i’ve purchased and leased many vehicles from Rusnak, and always get excellent service. they’ve been taking good care of me for decades.
Simon, Allen, and Fred did an outstanding job taking care of me, and made me feel very welcome. I have purchased many cars during my life, and this experience was a great one. The drive back to Ojai in my new Taycan was really outstanding. I love it. Thanks again to all of you. And Fred, thank you for allowing me to do a bit of haggling with you directly. You are a true gentleman. And you need to give Simon a raise. He is the best!
Rusnak/Pasadena Porsche has been very communicative about my order and gives instant updates. Highly recommend.
Everyone at this dealership is personable, efficient and knowledgeable about their job. It is a pleasure to work with all of the people there from sales to service to management, especially.
Stephen Rumph did a great job with my re lease of my Macan GTS, everyone I dealt with were efficient and very courteous. Couldn’t be more happy with Porsche Pasadena . Thank you all
All of the people that work at Rusnak Porsche are very helpful and friendly. I visit frequently and have had similar services in the Sales, Service and Parts departments.
**** as an update the newly installed bumper is coming apart so it took it to my normal dealership. The service department notified me that Rusnak improperly installed the bumper and broke it. I now have to order another new bumper for the car. I purchased a brand new Cayenne from them that, when I went to pick it up, was damaged. After a very frustrating two hours they finally agreed to fix the damages they caused. It took over a month to get a service appointment and when I got my car back there was new damage to another part ... Read More Yelp - Apr 28, 2025
Super depressing atmosphere not helpful management Homeboy looks like he just came from a funeral I just moved and was exploring my options with a dealer that seven minutes away from my house I'd rather drive 45 minutes and go back to Woodland Hills Porsche Zero inventory you can tell this is a toxic environment. The sales people are walking around, looking like they are on the prison yard. If I'm not mistaken, Porsche is not a brand. It's a family. They don't even treat you like a customer never mind Family 🙂 Try to sell my car ... Read More Yelp - Apr 26, 2025
The dealership is great very beautiful and all of the service representatives are very helpful and eager to assist me with any questions or concerns I have. Especially David who I worked with for my purchase. I would whole heartily recommend the dealership and David for their expertise and assistance.
Match was very helpful. We were able to purchase a car fairly easily and I love the no haggling.
Well I think whole process was really smooth Alex did walk me through the car just to make sure I know the new car
Have been getting my cars from Rusnak Pasadena for 15 years. Always the best service
Helpful sales rep, friendly and informative. The test drive was a good experience and salesman was not pushy, was a goid experience.
Alex was amazing. He is very professional and nice throughout the entire process showing me all models I was interested in and making sure that I got exactly what I was interested in. He also was great taking the time to answer all my questions. Alice made the process of closing the deal fun and as easy as possible.
Had a great experience buying my new car. They made the process very easy and stress free.