Jason went above and beyond to accommodate me from dropping off my vehicle, during the service, and picking up my vehicle. I love the service and accommodations I have received from Rusnak. I have been coming here and I will always come back to Rusnak for my vehicle’s service needs. Two thumbs up!
Outstanding, convenient service. Picked up my car at my home and delivered it back after the service. I received a video walk through of the work that was done. Car was delivered washed and ready to go!
Eric was great to work with. He made the experience seamless and will definitely go back to work specifically with him. I highly recommend visiting rusnak and Eric.
Minus one star because it's SOO loud, but the food and beer are great! Their salad starter is fresh and helps you feel better about the rest of the food coming up. Beet salad, carrot salad, German potato salad, white cabbage salad, red cabbage salad. Yum.
Service department Jason is the best professional people I met, that is why I choose rusnak
Best of the best!! Why would you go anywhere else! Service, people working there, location, etc... best ! Thank you Cleo & Graig
Pleasant and very helpful. I will recommend this Dealership ti anybody
Eric made buying the car very easy. This is our second time working with Eric and he is the reason we keep going back to Rusnak Porsche.
Our experience with Rusnak/Pasadena Porsche is nothing less than amazing. Simon is such a pleasant person to deal with. Stress free purchase! Thanks again Simon.
They are all kind and professional. especially, my service advisor, Jason catched what exactly I want, and solved all problems.
It was a pleasure receiving the excellent customer service experience provided by Jason, my service consultant; he was attentive, proactive, responsive, thorough, and above all trustworthy! Jason has earned my utmost respect, loyalty, and recommendation for anyone looking to service their Porsche,at Porsche of Pasadena! Porsche of pasadena has been an experience like no other at any other Porsche service dealership! Thank you Jason!
Had heard of Rusnak over the years as a Porsche enthusiast. When I was looking for a Macan I checked their website and saw one I liked. I filed out the form on the site and was contacted by a sales associate. He turned out to be excellent - friendly, knowledgable, quick to respond to followup questions, an all around good person. We did a deal and the car was delivered to me right away with no hiccups. All and all a very pleasant experience.
Everyone at Rusnak are friendly and courteous. Service is alway an A+. Only complaint is the last two times I have had my car serviced when I picked it up it looked like it was extremely dirty. Not sure where they park the cars outside but I had the car detailed two days prior to service and picked it up covered in dirt and spots. Did the sprinklers spray the car? Wish they would at least wash the car before I picked it up...I know a lot of dealerships that do that.
Rusnak is very accommodating to their customers which is, to me, one of their great assets! They fully understand the needs of their customers! I love all the staff from sales, parts and service department! I trust them with both my Porsches!
My experience at Rusnak Porsche was amazing. David, the salesman, really went above and beyond purchasing my vehicle. He made the process very easy and quick. He was very accommodating with my schedule and was always available through text/phone call. I highly recommend working with David to get the best Rusnak experience! Will continue to buy and refer my friends and family to David! David cares a lot about his clients and their experience, even the next day to texted me to follow up how I am enjoying my car and if I had any questions.
First time servicing at Rusnak Porsche, my service advisor Victor Mei Leung has done an excellent job, he was very detail and patient with me, beside a 30k maintenance service, they spot other potential issues with the car and corrected, I definitely will stuck with Victor from this point and on.
I had a positive experience.
Jason Yamasaki is my service advisor. He has been professional and extremely helpful with my situation. He answered all my questions and concerns. He explained to me what I should expect in terms of getting my car repaired. They even gave me a brand new loaner vehicle which made things easier for me since my Macan would be in their shop for a little over a week.
David Ilya was extremely helpful as was Arik, who helped us through the deal. They were patient and didn't push us at all. We appreciate not getting hard sold on a car, was a great experience.
Rusnak Porsche Service has done amazingly great services over the years of my Porsche ownerships & last week my Macan had her first 10,000 mile service performed by Robert Guajardo with very cordial & professional excellence. I’m so happy to have this consistently satisfying relationship with Rusnak Porsche service. Thank you so much
Stephen helped me get my first Porsche. I highly recommend Rusnak, they have an old school professionalism that is rare these days. Highly recommend.
I would like to highlight my experience with David Illya on my recent purchase of my Panamera Turbo. I am located in NJ and the dealership being located in CA made we very weary about such a large investment remotely since Covid did not allow to swift travel. I would like to thank David for holding my hand through the process, texting me daily with updates and getting it all done on time and in the most professional matter. Thank you Rusnak and most importantly David whom I highly recommend to any discerning clients.
My experience at Rusnak Porsche is always first class. The personnel are very friendly,knowledgeable and helpful. The car buying experience is exactly what it should be, fun, stress free and enjoyable! I drive from Santa Monica to Pasadena to acquire my Porsche automobiles, not because they are the closest dealership, but because they are simply the best!
Great Service as usual, car was washed and ready upon arrival. The team at Rusnak Porsche is great with master Porsche technician Chris and the new Service Manager Greg.
Excellent service. I would highly recommend you go see David Illya. He's professional, quite funny, and patient.
Great service with consistent communication.
The service was excellent as usual. The whole staff From the operator who took my call to the service representative were excellent. They were all friendly helpful knowledgeable and professional. I would not hesitate to bring my car back in to be serviced here.
This dealer is defenetly the best. And my service advisor Cleo is r he best very thorough and helpful.
The service department was outstanding! Beyond expectations!
I would never bring my vehicle to any dealerships beside here. My service advisor Jason is awesome. I had to take in my car for an annual service and there were 6 recalls on my vehicle. They were able to resolved all my issues at a timely manner. They also provided a nice loaner that was practically brand new. Thanks for a great service Rusnak!
I can’t say enough positive things about the experience we had in purchasing a car at Rusnak Porshe. We had the pleasure of working with Simon Tran and he was incredibly knowledgeable, patient and reasonable. At no point was there any pressure, he really just put our interests first and wanted to make sure we were satisfied. I have had other car buying experiences that were opposite so it was so refreshing to work with someone who really had our best interests in mind and who was trustworthy. The dealership as a whole was fantastic as well! You can ...
Simon Tang at Pasadena Porsche is a rockstar! He made us feel welcomed as soon as we walked in. He was patient with us, and was very thorough and incredibly kind! Thank you Simon!
Rusnak, It’s good company. I bought a used car 2014 Acura MDX there. However, I haven’t received the trunk mat yet. Please take action so that you can receive it soon.
I leased Porsche Macan at Rusnak Pasadena. Ivan Nikolof helped us through the process .Ivan is very kind, caring and professional. I am very satisfied with his knowledge and expertise and professionalism. Thank you Ivan to help me drive my dream car.
The service is very good. The service specialist was very polite, accommodate to customer request, had good knowledge about the car, explained everything in detail, answered questions with patience. Did not have to wait for long. Follow closely to the appointment schedule.
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